Our quality mystery shopping program will monitoring how your customers are treated on a one-on-one basis here in Italy and what level of service they experience when they do business with your local dealers/shops/offices.

We will test the dealer or employee behaviors with visits or telephone calls that will be representative of typical customer encounters/requests.

We have over 1500 mystery shoppers, located throughout Italy, all professionally trained.

You will receive a full report containing:

• detailed single shop findings,
• an in-depth summary report with factual information, and sound marketing solutions based on the results.

Data creazione : 03/08/2004 @ 13:45
Ultima modifica : 06/11/2006 @ 13:30
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